Highland Club Direct News
Important information to keep our guests informed and up to date with items of general interest in an around The Highland Club.
Book with Confidence
Coronavirus has now touched all of our lives and at this extremely difficult time, our thoughts go out to our customers and holiday home owners, who are currently both in a state of flux, wondering whether they will still be able to enjoy the holiday they had booked or indeed welcome new guests.
Events are evolving at a breakneck speed, and each new day brings with it new information and challenges. So at Highland Club Direct we are ensuring that we stay abreast of any new developments that affect the travel industry and our holidaymakers so that we are well-placed to respond and adapt accordingly.
Current Government guidelines are such that our leisure facilities remain closed for the foreseeable future, this includes the Swimming pool complex, Gym and Club lounge. We do undestand this is a difficult and uncertain time for everyone however, we are committed to keeping our guests safe.
If you are due to travel to one of our properties in 2020 then please relax as you are in good hands. For any customers unable to travel in 2020 due to Coronavirus related travel restrictions we will liaise with the holiday home owner on your behalf to defer your booking to a later date.
In summary this means that:
You do not need to forfeit your deposit - this is the last thing we would wish for you.
You will be offered the option to change your reservation to an alternative date within the same property (the tariff for the alternative date will be as displayed on our website with any extra being borne by the visitor and no refunds being offered if prices are lower). We will also be waiving all admin fees for amending dates for bookings affected by Covid19.
You can still look forward to your Highland Club Direct holiday!
We are currently receiving a high number of amendment requests and enquiries, and are working hard to ensure that each and every customer is responded to as soon as possible. Highland Club Direct would like to thank you in advance for your patience whilst we respond to requests in order.
If your holiday is more than 8 weeks away please do not contact us for the time being as we are unlikely to be able to handle your request and the situation is evolving from one day to the next so it is too early to tell how your holiday may or may not be affected. To request a cancellation or change of dates to your existing holiday due to depart in the next 8 weeks please email firstname.lastname@example.org
Terms & Conditions
For British citizens, the right to change your dates will depend on Government advice on whether you are deemed free to travel to the UK, as determined by the official advice from the FCO and UK Government that can be found here: www.gov.uk/foreign-travel-advice.
For foreign nationals, the right to change your dates will depend on whether you are free to travel to UK as determined by the official advice from the governing body of your country of residence.
Date changes may be requested up to 14 days before your holiday start date.
Bookings may be moved to any alternative available dates of equivalent monetary value or simply pay the difference.
The full balance will need to be paid 8 weeks before the original holiday start date in order for us to confirm the date change.
This offer does not apply to bookings made for 2021.
WHAT IF WE ARE ADVISED THAT WE ARE UNABLE TO TRAVEL
If the FCO (or international equivalent) advises against “all but essential travel” we will liaise with the holiday home owner on your behalf to defer your holiday (with no additional admin costs to pay). Travellers are advised to keep up to date with UK Government advice or for international travellers, official advice from the governing body of your country of residence.
WHAT IF I DECIDE THAT I DON'T WANT TO TRAVEL
If the FCO advice has not changed and holidays are operating as normal, your holiday will be subject to our usual booking conditions and standard cancellation charges will apply.
IF I CAN'T TRAVEL CAN I CLAIM ON MY TRAVEL INSURANCE
Assuming you took your travel insurance out at the time of booking or before the 13th March it is likely that any cancellations charges that have arisen as a result of the coronavirus pandemic will be covered by your provider. However, you would need to check your policy to confirm.
MY BALANCE IS DUE FOR MY HOLIDAY DO I HAVE TO PAY THIS
We understand that the uncertainty around travel plans is a concern for all. As it stands, if there are no specific travel restrictions for your holiday dates, then it is still scheduled to go ahead as planned. Therefore, you will need to pay your balance unless you wish to cancel your booking and claim the deposit back via your travel insurance provider. We appreciate that you may need a few days to consider your options and therefore Highland Club Direct is emailing balance requests 1 week earlier than normal (9 weeks prior to arrival). For added peace of mind remember that if the FCO or Government advice changes, and you are no longer able to travel, you will still have the option to move your holiday to a later date.
WHY DO I NEED TO PAY MY BALANCE NOW IF MY HOLIDAY IS MOVED TO NEXT YEAR
If your dates are successfully moved, your balance will need to be paid in line with the original balance due date. This gives our owners certainty that the group will proceed with the deferred holiday, rather than holding dates indefinitely. It also means that your new booking can be fixed at the existing rate and won’t be subject to any potential 2021 price increases.
WHAT IF HIGHLAND CLUB DIRECT IS UNABLE TO ACCOMODATE MY DATE CHANGE FOR ANY REASON
By far the majority of our bookings have been moved without issue. However, all deferred holidays are subject to availability and the discretion of the holiday home owner. Should a change of dates not be possible you will be issued with a voucher to the equivalent monetary value to use on any other Highland Club Direct property.
HOW IS HIGHLAND CLUB DIRECT HANDLING COVID 19 AS A BUSINESS
The health and safety of Highland Club staff, suppliers and customers is our number one priority. For health recommendations and travel advice, we are following official government and FCO policy.
Circumstances are changing on a daily basis. We continue to monitor the situation closely and plan responses accordingly. We have all been affected by this unprecedented situation, Highland Club Direct is working extremely hard to find solutions that are fair to all. We will continue to do our utmost to resolve each and every individual booking. We thank you in advance for your patience and your understanding.